Troubleshooting
Solutions to common questions and issues with ID Vendor Event Reviews.
Reviews don’t appear on the event page
Reviews must be approved before they appear publicly. Go to Vendor Events > Event Reviews and check if the review’s status is still “Pending.” Change it to “Published” and click Update.
The review form says “No event specified”
The [[idver_submit_review]] shortcode requires an event_id attribute. Make sure you’re passing a valid event post ID: [[idver_submit_review event_id="123"]]. If you’re using the built-in single event template, the event ID is passed automatically.
Event pages show a 404 error
Go to Settings > Permalinks and click Save Changes (no changes needed) to flush the rewrite rules manually.
A user says they can’t leave a review
Check these possibilities:
- Require Login enabled — If the Pro Require Login setting is on, the user must be logged in.
- Already reviewed — Each user/IP can only submit one review per event (published or pending).
- Invalid event — The event may be in draft or trash status. Only published events accept reviews.
Guest reviews aren’t being tracked for duplicates
Guest reviews are rate-limited by IP address. If two different guests submit from the same IP (e.g., shared WiFi), only the first review will be accepted. This is by design to prevent abuse.
Pro features aren’t working
Go to Vendor Events > Settings > License and verify your license is showing as “Active.” If the status is “Inactive,” enter your license key and click Activate. Pro features require an active, valid license.
Email notifications aren’t being sent
Verify in Settings > Emails that the email type is toggled on. For the organizer email, make sure the event has a valid email in the Organizer Email field in the Event Details meta box. Also confirm your server’s wp_mail() is working — test with another plugin if needed.
Schema markup isn’t appearing
Schema is only output when the Pro license is active, the Schema.org setting is enabled, the page is a single event, and the event has at least one approved review. Check all four conditions.
The helpful vote button doesn’t respond
Make sure the Helpful Voting setting is enabled in Settings > General. The button uses AJAX — check the browser console for JavaScript errors. The plugin’s frontend JS file (idver-frontend.js) must be loading.
Will my data be lost if I deactivate?
No. Deactivating preserves all data. Data is only deleted if you fully uninstall (delete) the plugin, which removes all events, reviews, taxonomy terms, settings, and related meta.