Resending Emails

Sometimes a client loses an email, it lands in spam, or they simply request the payment link again. Instead of generating a new link, you can resend the original email directly from the log.

How to Resend

1. Navigate to Payment Links > Log.
2. Find the log entry for the email you want to resend. Use the search and filter tools if needed.
3. Click the “Resend” button on the corresponding row.
4. The button text changes to “Resending…” while the email is being processed.
5. A success or failure message appears once the operation completes.

What Happens When You Resend

The resend operation re-sends the original email to the same recipient with the same parameters:

• Same payment link URL — The exact same link from the original email
• Same email subject — The subject line is preserved
• Same recipient — The email goes to the same address

Importantly, a new log entry is created for the resend. This means you have a full audit trail showing both the original send and each subsequent resend, each with its own timestamp and status.

Technical Details

The resend functionality uses the idplg_resend_email AJAX endpoint. When you click the Resend button, a JavaScript AJAX request is sent to WordPress with the log entry ID. The server retrieves the original log entry data, reconstructs the email, and dispatches it via wp_mail(). The response indicates success or failure, which is displayed as an on-screen notification.

Common Use Cases

• Email went to spam — The client checked their spam folder but already deleted it. Resend and ask them to whitelist your sender address.
• Client lost the email — They can’t find the original. One click and they have a fresh copy.
• Client requests it again — They want the payment link re-sent to a colleague. Note: the resend goes to the original email address, so for a different recipient you would need to generate a new email.
• Original send failed — If the first attempt shows a “Failed” status (perhaps due to a temporary server issue), resend to try again.

Note: The resend always goes to the original email address. If you need to send the same payment link to a different address, copy the link from the log entry (using “View Link”) and send it manually or generate a new email.