Subscriptions

Navigate to Dog Walking > Subscriptions to create and manage recurring payment subscriptions for your customers via Stripe.

Creating a Subscription

To create a subscription:

1. Select a customer (must have a linked Stripe customer ID)
2. Set the subscription amount
3. Choose the billing interval (e.g., monthly, weekly)
4. Send a Stripe setup link to the customer for payment method collection

Subscription Statuses

• Incomplete — The customer has not yet provided a payment method
• Active — The subscription is active and billing on schedule
• Past Due — A payment has failed but the subscription is still active (Stripe will retry)
• Canceled — The subscription has been canceled
• Unpaid — All payment retry attempts have failed

Subscription Actions

• Pause — Temporarily suspend billing
• Resume — Resume a paused subscription
• Cancel — Permanently cancel the subscription
• Update Amount — Change the subscription billing amount
• Send Setup Link — Send a Stripe-hosted link for the customer to enter or update their payment method

Email Notifications

The following subscription-related emails can be enabled in Settings > Emails:

• Subscription Payment — Sent when a recurring payment succeeds
• Subscription Failed — Sent when a payment fails
• Subscription Canceled — Sent when a subscription is canceled

Payment History

View the full payment history for each subscription, including dates, amounts, and Stripe transaction references.