Email Notifications
Configure email notifications from the Emails tab in Dog Walking > Settings. Each email type can be enabled or disabled individually.
Email Types
| Email Type | When It’s Sent | Version |
|---|---|---|
| Appointment Approved | When an admin approves a pending appointment | Free |
| Appointment Rejected | When an admin rejects a pending appointment | Free |
| Contact Form Confirmation | When a visitor submits the contact form | Free |
| Payment Link | When a payment link is sent to a customer | Pro |
| Payment Receipt | When a payment is successfully processed | Pro |
| Subscription Payment | When a recurring subscription payment succeeds | Pro |
| Subscription Failed | When a subscription payment fails | Pro |
| Subscription Canceled | When a subscription is canceled | Pro |
Merge Tags
Email templates support the following merge tags, which are replaced with real data when the email is sent:
{customer_name}— The customer’s full name{service_name}— The name of the booked service{pet_names}— A comma-separated list of pet names included in the appointment{date}— The appointment date{start_time}— The appointment start time{end_time}— The appointment end time{business_name}— Your business name from Settings{business_email}— Your business email from Settings{business_phone}— Your business phone from Settings{rejection_reason}— The reason provided when rejecting an appointment
Pro Email Customization
Pro users get additional email features:
- Email Preview — Preview emails with sample data before enabling them
- Custom HTML Templates — Modify the email HTML template to match your brand
- Logo Support — Upload your business logo to appear in email headers (configured in the Branding tab)