02 Resetting a User Password in Microsoft 365 Print

This guide is for administrators who need to reset a user's password.

Accessing the Admin Center

1. Go to admin.microsoft.com
2. Sign in with your administrator account

Resetting the Password

1. In the left navigation, expand Users and click Active users
2. Find the user (use the search box if needed)
3. Click on the user's name to open their details
4. Click Reset password (key icon at the top)
5. Choose a password option:
   • Auto-generate password – System creates a random password
   • Let me create a password – Enter one manually
6. Choose whether to:
   • Require this user to change their password when they first sign in
   • Send password in email – Sends to an alternate address you specify
7. Click Reset password

Sharing the New Password

After resetting, you'll see the new password. Share it with the user through a secure method:

• Tell them in person or by phone
• Use a secure messaging app
• Avoid sending passwords via regular email unless using the built-in option to an alternate address

User Self-Service Reset

Users can reset their own passwords if self-service password reset is enabled:

1. On the Microsoft sign-in page, click Can't access your account?
2. Select Work or school account
3. Enter their username and complete the CAPTCHA
4. Follow prompts to verify identity via phone, email, or authenticator app
5. Create a new password

If self-service isn't enabled or the user can't complete verification, an administrator must reset the password.