02 Resetting a User Password in Google Workspace Print

This guide is for administrators who need to reset a user's password.

Accessing the Admin Console

1. Go to admin.google.com
2. Sign in with your administrator account

Resetting the Password

1. Go to Directory → Users
2. Find the user in the list (use the search bar if needed)
3. Click on the user's name to open their account page
4. Click Reset password (on the left side)
5. Choose a password option:
   • Auto-generate password – System creates a random password
   • Create password – Enter a password manually
6. Optionally check Ask for a password change at the next sign-in (recommended for security)
7. Click Reset

Sharing the New Password

After resetting, you'll see the new password. Share it with the user through a secure method:

• Tell them in person or by phone
• Use a secure messaging app
• Avoid sending passwords via regular email

If you checked the option to require a password change, the user will create their own permanent password on first login.

User Self-Service Reset

Users can reset their own passwords if they've set up recovery options:

1. On the Google sign-in page, click Forgot password?
2. Follow the prompts to verify identity via phone or recovery email
3. Create a new password

If recovery options aren't set up, an administrator must reset the password.