Confirmations control what users see immediately after submitting a form. This provides feedback that their submission was successful.
Accessing Confirmations
- Open your form in the editor
- Click Settings in the top toolbar
- Select Confirmations
A default confirmation is created automatically for new forms.
Confirmation Types
Text – Displays a message on the same page where the form was. The form is replaced with your confirmation text. This is the default and most common type.
Page – Redirects users to an existing page on your site. Useful when you have a dedicated thank-you page with additional information or next steps.
Redirect – Sends users to any URL, including external websites. Useful for sending users to a scheduling tool, payment page, or external system.
Editing a Confirmation
Click the confirmation name to edit it.
Name – Internal label for this confirmation.
Confirmation Type – Choose Text, Page, or Redirect.
Message (Text type) – The message users see. You can use basic formatting and merge tags to personalize the message with submitted data.
Using Merge Tags
Insert submitted data into your confirmation message using merge tags. For example: "Thank you, {Name (First):1.3}! We'll be in touch soon."
Multiple Confirmations with Conditional Logic
You can create different confirmations based on form answers:
- Click Add New to create another confirmation
- Enable Conditional Logic
- Set the conditions that determine when this confirmation is used
For example, show a different message based on which department the user selected.
