Troubleshooting

Solutions to common questions and issues with ID Team Members.

Team members don’t appear on the page

Make sure you’ve added the [our_team] shortcode to the page content. If you’re using a page builder, add the ID Team Members element instead. Also verify that your team members are published — draft or private posts won’t appear on the frontend.

Members show but without photos

Each team member needs a Featured Image set. Edit the member post and assign a featured image in the right sidebar. If a featured image isn’t set, a placeholder image will be displayed.

The lightbox doesn’t open when I click a member

This is usually caused by a JavaScript conflict. Check your browser’s developer console for errors. Common causes include another lightbox plugin (like a gallery or portfolio plugin) intercepting click events, or a theme that doesn’t call wp_footer() in its template.

Social media icons don’t appear

The plugin bundles Font Awesome 6. If another plugin or your theme loads a different version of Font Awesome, the two may conflict. Check your browser console for 404 errors on font files. If needed, dequeue the conflicting version.

Names aren’t splitting correctly

The split name feature divides names at the middle space. For two-word names like “Jane Smith”, it splits between the words. For three-word names like “Mary Jane Watson”, it splits after the first word. If a name has no spaces, it displays on a single line. You can disable splitting with split_name="no" in the shortcode or globally in Settings.

How do I control the display order?

Set the Order field in the Page Attributes box when editing a team member. Lower numbers appear first. Alternatively, use the orderby attribute to sort by last name (title), date (date), or randomly (rand).

Can I show different styles on different pages?

Yes. Set your preferred defaults in Settings, then override any option per-instance with shortcode attributes. For example, show circle photos on one page and square on another:

[our_team image_shape="circle" group="board"]
[our_team image_shape="square" group="staff"]

Will my data be lost if I deactivate the plugin?

No. Team member posts, meta data, and taxonomy terms are stored in the standard WordPress database tables. Deactivating the plugin hides the admin UI and shortcode but does not delete any data. If you reactivate, everything will be intact.

If you delete the plugin (not just deactivate), the uninstall routine cleans up plugin settings (options), but your team member posts and their meta data are preserved.