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Insight Dezign

When they search, make sure they find you.

Common Issues

Below are the most frequently encountered issues with ID Logo Scroller, along with step-by-step solutions.

Logos Not Displaying

The shortcode outputs nothing if the images attribute is empty or missing.

  • In WPBakery, make sure you’ve selected images in the Logo Images field.
  • In IDVE, click Select Images and confirm at least one image is chosen.
  • If using the shortcode directly, verify the attachment IDs are correct. Open each ID in the media library to confirm the image exists and hasn’t been trashed.

Logos Appear But Don’t Scroll

If the logos display as a static row without animation:

  1. Check if you or your visitor have reduced motion enabled in your operating system settings. The plugin respects prefers-reduced-motion and pauses the animation automatically.
  2. Verify the plugin’s CSS file is loading. In your browser’s developer tools, check the Network tab for logo-scroller.css or logo-scroller.min.css. If it’s missing, another plugin or theme may be dequeuing styles.
  3. Check for CSS conflicts. Another stylesheet might be overriding the animation with animation: none or similar rules.

Visible Jump or Gap in the Loop

If there’s a visible seam where the animation loops:

  • This typically happens when a theme or plugin applies unexpected margin or padding to images inside the scroller. Inspect the .id-logo-scroller__item img elements in developer tools and look for inherited spacing.
  • Add a targeted override if needed: .id-logo-scroller__item img { margin: 0; padding: 0; }

Logo Scroller Element Not Appearing in WPBakery

The “Logo Scroller” element only appears in WPBakery if WPBakery Page Builder is active. Verify that WPBakery is installed and activated. The element is registered under the Content category in the element picker.

Logo Scroller Block Not Appearing in IDVE

The “Logo Scroller” block appears in IDVE’s Shortcodes category. It requires both ID Logo Scroller and IDVE to be active. If the block doesn’t appear, deactivate and reactivate ID Logo Scroller to re-trigger the block registration.

Links Have Extra Characters or Don’t Work

If logo links contain unexpected characters or don’t navigate correctly:

  • Make sure each URL is on its own line in the Links field with no extra spaces or characters.
  • Use complete URLs including the protocol (e.g., https://example.com not just example.com).
  • If pasting from a rich text editor (Word, Google Docs), paste as plain text to avoid hidden formatting characters.

Scrolling Too Fast or Too Slow

The speed setting controls the total animation duration, not a per-logo speed. With more logos, the same duration means more content travels the same distance, so each individual logo moves faster.

  • If scrolling feels too fast with many logos, switch from Fast to Medium or Slow.
  • If scrolling feels too slow with only a few logos, try Fast.
  • For fine-grained control, override the CSS custom property in your theme: .id-logo-scroller { --scroll-duration: 18s; }