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Insight Dezign

When they search, make sure they find you.

Common Issues

Below are the most frequently reported issues with the ID Admin Menu Customizer, along with step-by-step solutions.

“Edit Menu” Button Not Visible

The “Edit Menu” toggle is only displayed to users with the manage_options capability. This is typically the Administrator role.

  • Verify you are logged in as an Administrator, not an Editor, Author, or Subscriber.
  • On WordPress Multisite, only Super Admins and individual site Administrators can see the toggle.
  • If you are an Administrator and still don’t see it, check that the plugin is activated under Plugins in the admin dashboard.

Menu Order Not Saving

If changes aren’t persisting after you click Save:

  1. Check the browser console (F12 > Console tab) for JavaScript errors. Errors from other plugins can prevent the save AJAX request from firing.
  2. Confirm that jQuery and jQuery UI Sortable are loading correctly. These are bundled with WordPress core and should load automatically. A theme or plugin that deregisters them can cause failures.
  3. Verify that AJAX requests are not being blocked by a security plugin or WAF (Web Application Firewall). Check the Network tab in developer tools for failed requests to admin-ajax.php.
  4. Ensure the wp_options table in your database is writable. Database permission issues can prevent the option from being updated.

Hidden Items Still Accessible via URL

This is expected behavior. Hiding a menu item with this plugin removes it from the sidebar visually, but it does not revoke WordPress capabilities or restrict page access. A user who knows the direct URL (e.g., /wp-admin/tools.php) can still access that page if their role permits it.

For true access restriction, use a role and capability management plugin (such as Members or User Role Editor) alongside the ID Admin Menu Customizer.

New Plugin Menu Item Not Showing

New menu items should automatically appear at the bottom of the sidebar. If a new plugin’s menu item doesn’t appear:

  1. Enter edit mode and click Save — this refreshes the stored order and picks up any new slugs.
  2. If the item still doesn’t appear, deactivate and reactivate the ID Admin Menu Customizer to reset the saved configuration.
  3. Verify that the new plugin is actually activated and that its menu item registers on the admin_menu hook.

Menu Looks Broken After a WordPress or Plugin Update

WordPress core updates and plugin updates sometimes change menu slugs. When a saved slug no longer matches a registered menu item, the corresponding entry may appear missing or out of place.

  1. Enter edit mode and click Save to capture the updated slugs.
  2. If the menu is severely broken, reset to defaults by deactivating and reactivating the plugin (see Resetting to Default).

Dividers Disappearing

Custom dividers are only persisted when you click Save. If you add dividers but navigate away from the page without saving, they are lost.

  • Always click Save after adding, removing, or repositioning dividers.
  • Each divider has a unique ID (e.g., idamc-divider-1644592800000-a7b3). If dividers disappear even after saving, check the browser console for JavaScript errors that may have interrupted the save request.