01 Creating an Email Account in cPanel

This guide is for administrators who need to create new email accounts for users.

Accessing Email Accounts

  1. Log into cPanel
  2. In the Email section, click Email Accounts

Creating a New Account

  1. Click Create button
  2. Enter the following information:
    • Username – The part before the @ symbol (e.g., "john" for john@yourdomain.com)
    • Domain – Select the domain from the dropdown if you have multiple domains
    • Password – Enter a strong password or click Generate to create one
  3. Optionally adjust the Storage Space (mailbox quota)
  4. Click Create

Password Requirements

For security, passwords should:

  • Be at least 8 characters long
  • Include uppercase and lowercase letters
  • Include at least one number
  • Include at least one special character

The password strength meter will help guide you.

After Creating the Account

Once created, you can:

  • Click Check Email to access webmail immediately
  • Click Connect Devices to see configuration settings for mail clients
  • Share the login credentials with the user securely

Managing Existing Accounts

From the Email Accounts screen, you can:

  • Manage – Change password, adjust quota, or configure settings
  • Check Email – Open webmail for that account
  • Delete – Remove the account (this deletes all email in that account)

Still stuck? Ask us in the portal and we will come back to you.