When they search, make sure they find you!
(978) 252-0300 info@insightdezign.com

Insight Dezign

When they search, make sure they find you.

Insight Dezign Client Portal

The Insight Dezign Client Portal is the secure account area for customers of Insight Dezign, Inc., a web design, hosting and digital marketing company in Boxborough, Massachusetts.

Businesses use the portal to manage their website and their business information with us. Some manage everything themselves; others ask us to make changes on their behalf as part of a care or listing plan. Either way, the portal is where their account, their website and their business details live.

Clients sign in at https://insightdezign.com/clients.

What the portal does

  • Billing — view and pay invoices, and see hosting, care plan, listing and other subscriptions.
  • Website health — see pending software updates, broken links, and pages visitors are requesting that no longer exist.
  • Support — request work on a website and follow the progress of those requests.
  • Business information — keep a business name, address, phone number, opening hours and holiday hours up to date in one place.
  • Reviews — read the reviews left on a connected Google Business Profile and reply to them.

Connecting a Google Business Profile

Customers who manage a Google Business Profile can connect it to the portal. Once connected, the business information they enter here is published to two places at once: their website, where it appears as their opening hours and as the structured data search engines read, and their Google Business Profile listing.

The purpose is to remove the most common cause of wrong information online — hours changed in one place and forgotten in the other. A business that changes its Saturday hours in the portal has them corrected on its website and on its Google listing in the same action.

Connecting a Google account is optional. Every other part of the portal works without it, and a connection can be removed at any time.

What we access, and why

When a customer chooses to connect their Google account, we ask for the Google Business Profile permission (https://www.googleapis.com/auth/business.manage). We use it only to:

  • List the business locations that account manages, so the customer can choose which listing matches which of their websites.
  • Read that location’s current business information, so we can show the customer when their Google listing and their website no longer agree with each other.
  • Update that location’s business information — business name, address, phone number, website address, regular opening hours and holiday hours — when the customer saves a change, or asks us to make one for them.
  • Read the reviews left on that location, including the star rating, the review text, the reviewer’s display name and the date, so the customer can see them in the portal and be told when a new one arrives.
  • Publish, change or remove the business’s reply to a review, when the customer writes a reply, approves one we have drafted for them, or asks us to reply on their behalf.

We do not access Gmail, Google Drive, Google Calendar, Google Contacts, or any other Google service. We do not read anything belonging to any Google account other than the one connected to the portal, and only the business locations that account already manages. We cannot edit or delete a review itself — only the business’s own reply to it — and no reply is ever published without the customer having written or approved it, or having asked us to reply for them.

Reviews and replies

Where a customer has connected a Google Business Profile, the portal shows the reviews left on that listing and lets the business reply to them without leaving the portal. Customers on a managed plan can ask us to draft replies for them; a drafted reply is shown to the customer for approval and is only published once they approve it.

Replies are published as the business, which is how Google presents them — they are the business’s words, not ours. Reviews themselves cannot be edited, deleted or hidden by us or by the business; that is between the reviewer and Google. We do not offer, and will not build, any means of soliciting reviews selectively from customers expected to leave a favourable one.

How that information is handled

Information obtained through Google APIs is used only to provide the features described on this page. It is never sold. It is never shared with third parties. It is never used for advertising, and it is never used to train artificial intelligence or machine learning models.

A connection can be removed at any time from within the portal, or by revoking our access directly from the Third-party apps & services section of the Google Account. When access is disconnected or revoked, we delete the stored connection, the credentials associated with it, and the review content retrieved for that account.

Full details are in our Privacy Policy and Terms of Service.

Contact

Insight Dezign, Inc.
Boxborough, Massachusetts, United States
support@insightdezign.com
(978) 252-0300